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Automate Re-Orders and Streamline Document Management Workflows Like Never Before

Save time and operate more efficiently with FrameworkECM™, an automated workflow and content management solution specifically designed to meet the content management needs of long-term care pharmacies. Revolutionize your existing processes with efficiency, integrity, and consistency across all incoming refill orders—regardless of how, when, or where they arrive. 

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Automate Order Processing with Smart Workflows

Unlike other LTC Pharmacy Workflow and Document Storage Systems built for other platforms, FrameworkECM is a purpose-built workflow automation and content management system designed for LTC Pharmacies using FrameworkLTC to manage day-to-day pharmacy operations. FrameworkECM is an all-in-one tool for receiving, editing, automating, and storing new patient medication orders. 

Why Customers Choose FrameworkECM

Industry Leading Order Automation: Automate manual order processing by 53% with built-in automation that delays and re-que prematurely scheduled refill orders. FrameworkECM allows pharmacies to create custom rule-based automations, allowing you to create a hands-free order intake and processing workflow. 

On-Demand Audit Readiness: Increase accountability and audit preparedness with a readily available proof-of-record. All documents, edits, messages, and approvals associated with a patient's medication order are electronically stored and associated to ensure a comprehensive cookie trail of defensible documentation and provide a proof-of-record during audits and claim adjudications.

Performance Peace of Mind: Bi-directional connectivity to FrameworkLTC ensures data flows seamlessly between your core systems. In addition to having access to the most up-to-date and accurate dispensing data, you can rest at ease knowing when issues or outages arise, you won't get bounced back and forth between vendors with 24/7 access to SoftWriters best-in-class support team.

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Say Farewell to Fax Machines and Filing Cabinets with a Modern Order Intake and Storage System 

Refill-Too-Soon Automation: Delay premature refill orders automatically without back-and-forth resulting in a reported 40% decrease in manual refill touches.

Secure Electronic Document Storage: FrameworkECM automatically saves and stores all documents, messages, and approvals for 7+ years in a HIPAA-compliant system that observes state and federal regulatory requirements while protecting PHI with permissions-based access. 

Custom Workflow Logic at No-Charge: Unlike other providers, who upcharge you for add-ons and automation tools you need, we provide an all-in-one package that gives you the tools you need out of the box with no hidden add-on fees and we never hold your records hostage

On-Demand Document Storage and Search: Turn your document storage into an on-demand library with dynamic search ander nesting tools equipped with color-coding options that help you locate and access documents easily.

Document Markup Tools: No need to switch systems or print orders for edits. FrameworkECM is fully equipped with tools that help you add comments, make edits, add signatures, and redact sensitive data for facilitated communication.

SoftWriters is trusted by over 700 long-term care pharmacies of all sizes, both the largest
pharmacy networks in the nation and independent pharmacies alike. 

“The workflows we’ve utilized in FrameworkECM have saved us full-time employees in different departments.”

Mackenzie Farr, Chief Operating Officer and Pharmacist Community Pharmacy Services

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“Over the first 90 days, we recognized a 45% savings in steps, and we never had a late dispatch, even during our initial conversation.”

Miriam Cho, Preisdent, MacRx On the immediate ROI when they switched from DocuTrack

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We have recently changed to FrameworkECM, it’s changed our lives. It makes everything more efficient, everything more accurate.

Bent Gay, Informatics Pharmacist & Billing Manager LifeSpan Pharmacy

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53% of the refills coming in go through the system cleanly, without being physically touched by the team.

Jon Martin, Chief Operating Officer GraneRx

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Want to See FrameworkECM In Action?

Request a demo and discover how our platform can transform your LTC facility.